ALERT - Restaurants and Retailers Beware: ATM Surcharge Notice Litigation Sharply IncreasesPrint PDFShare
We have recently observed a sharp increase in lawsuits filed against businesses housing automated teller machines (ATMs), including restaurants, retail establishments and sports venues. While only ATM operators are liable under the Electronic Funds Transfer Act (EFTA), plaintiffs continue to sue any business that merely has an ATM on their property. The lawsuits, filed as class actions, allege that the EFTA, 15 U.S.C. § 1693 et seq., requires that all ATMs have posted physically on the machine a notice that a fee is imposed. The lawsuits allege that this notice must be in addition to the on-screen notices provided to users of the ATMs. Even though the plaintiffs received on-screen notices of the fees charged, and expressly agreed to those fees, they seek actual and statutory damages, as well as attorneys’ fees and costs. One such case filed in Wisconsin settled for $2.1 million and another case settled in Ohio for $470,0001. Other defendants have successfully obtained early dismissals. The problem faced by many litigants is the paucity of case law regarding ETFA claims.
Notwithstanding the increased number of filings and settlements, it's unclear whether the ETFA actually requires notice both on the ATM and on-screen. In the past, the Federal Deposit Insurance Corporation's (FDIC) Compliance Examination Handbook has only required one form of notice and the language of the ETFA does not contain a conjunctive term expressly requiring both forms of notice2. One court has recently observed that “on-screen prompts are enough warning for the average consumer that the ATM will charge a transaction fee3.” Of course, businesses are well advised to proceed as if the ETFA requires both forms of notice.
Regardless of how many forms of notice are required, courts have recognized that EFTA claims are unsuitable for class action treatment4. Further, to recover actual damages, a plaintiff must allege causation and detrimental reliance. Consequently, actual damages are unavailable in class actions5. This is another reason why these claims are unsuitable for class treatment. In addition to challenging the class action status of these cases, the ETFA also provides defendants with statutory defenses for bona fide or unintentional errors and good faith compliance.
For any business with an ATM on its property, the best way to mitigate against the risk of these lawsuits is to have an agreement with the ATM operator that expressly places the responsibility for regulatory compliance on the ATM operator and provides for indemnification in the event that the business is sued. To mitigate their risks, ATM operators must develop a regulatory compliance plan, implement the plan immediately, and continuously document the adherence to the plan. All businesses should confirm that all ATMs on their property bear the appropriate notice stickers and should document the existence of the stickers with photographic evidence. A policy requiring periodic inspections to ensure that the notice stickers remain affixed to the ATMs should also be adopted and implemented. Courts have dismissed claims where an ATM operator has submitted affidavits and photographs showing that a notice was on the ATM at one time6. Consult legal counsel for an appropriate compliance program and to ensure an appropriate indemnification agreement exists.
Despite the very real threat of these lawsuits, there exist strong arguments for immediate dismissal available to businesses sued under the ETFA. Whether the claim is brought as an individual action or as a class action will guide the defense strategy. In combination with motions to dismiss, one effective strategy is to challenge the lawsuit as being brought in bad faith under 15 U.S.C. § 1693m(f), which awards successful defendants their attorneys’ fees and costs. Given the authority denying class action status, especially claims for actual damages, filing an ETFA claim as a class action and seeking actual damages may very well constitute bad faith justifying the recovery of attorneys’ fees and costs to the defendant.
For more information please contact your Briggs and Morgan attorney or Timothy Gelinske.
1See McKinnie v. JP Morgan Chase Bank, N.A., 678 F. Supp. 2d 806, 810 (E.D. Wis. 2009); Arthur v. Nat’l City Bank, No. 09-cv-1409 (N.D. Ohio 2010).
2See Dover v. Union Building and Loan Savings Bank, No. 2:09-cv-708, 2009 WL 2612355 (W.D. Pa., Aug. 24, 2009).
3Nadeau v. Wells Fargo Bank, N.A., No. 10-4356, 2011 WL 1633131, at *1 (D. Minn., April 26, 2011).
4See id. (“This case is simply not appropriate for class treatment, even though the technical prerequisites would seem to indicate that it is.”); Polo v. Goodings Supermarkets, Inc., 232 F.R.D. 399 (M.D. Fla. 2004); see also Corrado v. RP Realty Partners, LLC, No. 6:09-cv-1537, 2010 WL 571970, at *2 (M.D. Fla., Feb. 16, 2010) (finding motion for class certification “patently without merit”); Mowry v. JP Morgan Chase Bank, N.A., No. 06 C 4312, 2007 WL 1772142, at * (N.D. Ill., June 19, 2007) (finding EFTA class action unmanageable).
5See, e.g., Voeks v. Pilot Travel Centers, 560 F. Supp. 2d 718, (E.D. Wis. 2008); Brown v. Bank of America, N.A., 457 F. Supp. 2d 82, 90 (D. Mass. 2006).
6See Piontek v. Penn Security Bank and Trust Co., No. 3:10-cv-1038, 2011 WL 1002194, at *4 (M.D. Pa., Jan. 31, 2011).