Opportunities
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Application Support Specialist

Position is available for a full time Application Support Specialist

This position’s primary role is supporting and administering the organization’s software solutions, including providing expert support and problem resolution. 

Reports to: Infrastructure Manager 

Responsibilities

  • Configure and deploy enterprise applications for both local and network based installations, adhering to all business requirements, hosting server/platform usage standards, and application best practices.
  • Monitor and maintain application services and underlying server/platform for performance, utilization, security, and availability, following all standards and remediate as necessary in a timely manner.
  • Ensure data integrity and access controls are maintained to comply with business needs and confidentiality requirements.
  • Update and maintain user-facing content and forms within applications as needed and provide user guidance for increased self-service.
  • Continually review application lifecycles, advise and manage upgrades to maintain relevancy, compatibility, and security.
  • Provide technical expertise in identifying, evaluating, and developing procedures and system requirements for new applications being reviewed.
  • Package and deploy software updates to workstation computers using software deployment tools and scripting, tracking and verifying results through completion.
  • Provide timely and relevant Level 3 user support, analyze and troubleshoot all support requests to determine root cause, and provide meaningful resolutions utilizing Vendor Support when needed while adhering to ticketing procedures and SLA requirements.

Qualifications

  • An Associate’s degree in Information Technology, related training, or IT certifications that demonstrates the ability to perform the duties of the position.
  • 5+ years of work experience in supporting and managing enterprise applications and working with vendors and consultants.
  • Excellent interpersonal and communication skills necessary in order to provide customer service and communicate information in an understandable manner with courtesy and tact.
  • Advanced knowledge in Microsoft Windows 8.1/10 and Microsoft Office 2010/2016.
  • Understanding of Windows Server basic operations and security, including Active Directory and Group Policy.
  • Strong knowledge of SCCM or equivalent software packaging and deployment.
  • Experience in scripting automation for deployment processes and remote management.
  • Understanding of SharePoint administration or equivalent web development.
  • Understanding of MS SQL administration and maintenance, SQL Reporting a plus.
  • Knowledge in legal specific application including iManage, Aderant, Interaction, IPRO, KwikTag, and Billback is desired.

Interested candidates should apply by resume to Ellen Drasin: edrasin@briggs.com.

EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER