Opportunities
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COMPUTER SYSTEMS MANAGER

We are seeking a computer systems manager who will be responsible for ensuring an outstanding level of customer service by providing direct IT support to Briggs and Morgan attorneys and staff and supervising the help desk team. Responsible for the development, deployment and management of help desk related activities, policies, procedures and best practices. Responsible for leading the help desk to be proactive, flexible and adaptable in meeting the changing technology needs of the firm.

This role reports to the chief information officer.

Responsibilities:

  • Manage help desk staff, including staffing, direction, coaching, mentoring and performance management.
  • Manage relationship with outsourced help desk vendor (keeping abreast of changes in our environment, providing instruction, transitioning incidents and addressing issues).
  • Participate in and provide leadership for all help desk operations and activities, ensuring proper coordination, monitoring, logging, tracking and resolution of all requests.
  • Create and maintain standards for desktop and software support along with the appropriate processes and procedures.
  • Maintain the integrity of the help desk tracking system and ensure all support calls are addressed, logged, escalated when needed and resolved in a timely manner.
  • Provide hands-on support, when necessary, to identify, troubleshoot and resolve hardware, software and network related problems experienced by end users.
  • Consult with hardware and software vendors to troubleshoot issues that are beyond the capability of the help desk team.
  • Manage the disposition of escalated tickets from the help desk team and other operations managers.
  • Work collaboratively with operations managers to develop solutions consistent with the firm's business needs.
  • Use extensive experience and judgment to plan and accomplish goals.
    Identify, research, and resolve complex technical problems.
  • Develop and maintain a system for tracking all hardware and software inventories, providing detailed software reporting for individual equipment replacements.
  • Manage the lifecycle of the end-user computing equipment of the firm by providing guidance and direction in evaluating, acquiring, updating and disposing of assets including workstations, laptops, copiers, scanners and other user devices.
  • Provide oversight for creating, maintaining, and deployment of a standard Windows end-user computing platform including OS configuration, standardization and patching.
  • Develop and maintain desktop migration strategies including user profile transfers.
  • Assist in management of software agreements and vendor relationships including budgeting, negotiation and license compliance.
  • Provide oversight for the creation and maintenance of the firm mobile device management platform.

Qualifications:

  • Bachelor’s degree/certifications and a minimum of 5 years experience in providing successful customer service at a computer/network Help Desk with 2+ years of supervisory experience or equivalent. Law firm experience strongly preferred.
  • Mastery of Microsoft Windows OS image management and deployment (Windows 10 & 8).
  • Expert knowledge of network and PC operating systems and understanding of advanced network concepts and application interoperability.
  • Expert knowledge of SCCM and scripting (VB, Windows Scripting, etc.) in order to efficiently deploy technology assets.
  • Expert knowledge of Active Directory Users and Groups & Group Policy.
  • Proven ability to manage a diverse team of technical professionals.
  • Proven analytical, evaluative and problem-solving abilities.
  • Project management experience in relation to service desk activities is a plus.
  • Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Excellent written, oral and interpersonal communication skills.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Exceptional customer service orientation.
  • Work may require irregular hours and often requires more than 37.50 hours per week to perform the essential duties of the position. Regular attendance is essential.

Please submit resume and salary expectations to edrasin@briggs.com.

FINANCIAL ANALYST/PRICING SPECIAList

We are seeking a financial analyst/pricing specialist who will be responsible for developing, managing and continually improving a pricing capability within the firm to provide pricing solutions to meet client needs and maximize revenue.

 This role reports to the finance director. 

 Responsibilities:

  • Collaborates directly with shareholders and operations management to develop creative pricing strategies and solutions.
  • Develops relationships with Shareholders to influence attorney accountability for profitability and client satisfaction through improved matter pricing.
  • Develops tools and processes in support of creative new pricing strategies, focused on balancing risk/reward with the client to create win/win incentives.
  • Develops economic models to assess the profitability of new business proposals and assist in the development of creative, workable pricing solutions in response to client pricing demands, including alternative fee arrangements.
  • Collaborates with attorneys, practice groups, business development and financial management to draft the financial and pricing responses to client RFP submissions.
  • Designs and implements reporting methodologies to track performance against client budgets and pricing structures.
  • Identifies opportunities for streamlining the pricing process through technology improvements, business process reengineering or other approaches.
  • Works with management and finance director to develop client/matter and attorney profitability models.

Qualifications:

  • Requires a BA/BS degree in finance or technical discipline, MBA or JD preferred.
  • Must have a minimum of 5 years of experience in pricing, revenue management or financial reporting and analysis, or equivalent, in a law firm or service industry.
  • Must have an executive presence, integrity and professionalism.
  • Must have a strong working knowledge of legal services alternative fee arrangements and costing of services or significant pricing experience from related industries.
  • Must have the ability to analyze financial data and prepare concise reports to assist management in understanding variances and make risk assessments.
  • Must have the ability to manage multiple priorities and complete tasks with minimum supervision.
  • Must have strong working knowledge of legal services financial and reporting systems, database reporting, and MS Office applications; inclusive of Excel, Word and Outlook.

Please submit resume and salary expectations to edrasin@briggs.com.